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Grand Sierra Resort

Frequently Asked Questions

Here are some of the answers to some of your most frequently asked questions.

CAN I BOOK TWO OR MORE ROOMS AT THE SAME TIME?

At this time, our system will only process one room per reservation. If you need to book multiple rooms, please create multiple reservations. Contact Guest Services Toll-Free at 1-800-501-2651 with additional questions regarding this matter.

ARE PETS ALLOWED AT GRAND SIERRA RESORT?

Please be advised that effective May 1, 2016 Grand Sierra Resort and Casino will no longer be allowing dogs on property.

For additional information on the updated policy or the policy through April 30, 2016, read the complete Pet Policy / Dog Policy

WHERE DO I USE A DISCOUNT, PROMOTION COUPON OR A GROUP RATE?

Please contact Guest Services Toll-Free at 1-800-501-2651 to apply the discount or promotion to your reservation.

HOW CAN I MODIFY MY RESERVATION?

Please contact Guest Services Toll-Free at 1-800-501-2651.

WHERE DO I VERIFY MY AAA MEMBERSHIP?

Upon check-in, our reservation staff will verify and apply the discount immediately.

WILL MY CREDIT CARD BE CHARGED WHEN I BOOK A ROOM?

We will charge the first night and tax at the time of booking only.

WHAT DOES THE DAILY RESORT FEE COVER?

  • Daily Fitness Center privileges
  • Access to The Pool
  • Local calls from guest room
  • 1-800 toll free calls from guest room
  • Valet parking
  • Airport Shuttle to and from Grand Sierra Resort
  • 2 bottles of water, refreshed daily
  • Computer access in the Business Center 24 hours a day with room key

HOW OFTEN DOES THE AIRPORT SHUTTLE BUS RUN?

Departure from Grand Sierra Resort

The shuttle departs the resort every 30 minutes, from 4:30am to 12:00am. Pick up located by the front desk in the port-cochere

Departure from Reno Tahoe international Airport

The shuttle departs the airport every 30 minutes, from 4:45am to 12:15am. Pick up is from the exit located at the far end of baggage claim area.

WHERE IS GRAND SIERRA RESORT?

Grand Sierra Resort is located at 2500 East Second Street in Reno, NV. We are an 8 minute drive, 2.5 miles north of the Reno-Tahoe International Airport and a 10 minute drive, 2.6 miles east of the Amtrak station in Reno. GSR only offers shuttles to/from the Reno-Tahoe International Airport.