Health & Safety
In accordance with the Nevada Governor’s mandate & Washoe County Phase 2 guidelines, all Spa amenities and locker rooms are not available until further notice. This includes Spa Steam rooms, Dry saunas, Jacuzzi tubs and Spa lounge areas.
The Spa at GSR will practice a strict social distancing policy. Guests may be asked to wait outside of the Spa in the event our 50% capacity has been reached.
All guests are required to fill out a Spa intake form prior to receiving any service. Refusal of this may result in a refusal of service. We recommend that all guests check-in at least 10 minutes prior to their appointment time to fill out this form.
At Spa at Grand Sierra Resort, we believe in life lived in balance and the curative benefits of our spa treatments and services. To make the most of your spa experience, prepare yourself by reading more about what to expect, our rules of etiquette, and how to manage your reservation.
Appointments may be made at the Spa desk or by calling the Spa directly at 775-789-2186. Requests for specific therapists or gender requests must be made at the time of booking. While we strive to meet each request, we do not guarantee availability.
Reserve the date and time of your next spa appointment conveniently and quickly.
Please plan to arrive at least 10 minutes prior to your scheduled appointment so you will have time to complete your intake questionnaire. Arriving late will reduce the time you have to enjoy your treatment. Your treatment will end on time, and full charges will apply.
What To Wear
With our Locker Rooms currently closed, we will provide you with a bag to place your clothes in when we bring you to your treatment room. For other services such as hair and nail appointments, comfortable clothing is recommended. Please do not bring jewelry or valuables to the spa. Grand Sierra Spa does not assume liability for personal items.
At the time of reservation, please inform your reservationist if you are pregnant, have allergies, disabilities, or any other conditions of which we should be made aware. Receiving treatments when ill (with a cold or flu, for example) may cause symptoms to accelerate and may place our treatment staff in an unhealthy environment. If illness is detected, alternative treatments or rescheduling may occur.
Alcoholic beverages are not permitted outside of the spa lounges. All beverages must be in a plastic container. For your health and safety, if intoxication is detected, rescheduling of services may occur.
Rescheduling / Cancellations
We welcome any changes or cancellations up to 4 business hours prior to the start of your first scheduled appointment with no extra charge or penalty. Changes/Cancellations made with fewer than 4 business hours’ notice will result in a 50% charge. No-show appointments will be charged at full price. Group services are subject to contracted agreement.
For guest convenience, we will add a 20% service charge for all Spa & Salon services. For exceptional service, additional gratuities are left to your express discretion.
Spa guests must be at least 18 years of age to enter the spa facilities. Salon appointments are available to guests 8 years of age and older when accompanied by an adult. Hotel guests must be at least 16 years of age to enter the fitness center.
For the comfort and privacy of our guests, cell phones, cameras, and pagers must be turned off at all times in the spa and fitness facilities. Audio devices must be used with headphones. Smoking is not permitted.